Returns and Exchanges can only be made if the original order was placed through www.enell.com or 1.800.828.7661.

Please indicate on your invoice if you would like to return your item or exchange it. Also state the reason for the return and/or what you would like your item exchanged for. Send back to Enell, Inc. within 30 days of purchase for a full product refund or exchange.  Shipping and handling charges will not be refunded.  Please allow up to two weeks for your return or exchange to be processed.

Please send returns and exchanges to:

ENELL, Inc. 
*Please indicate “Return” or “Exchange” 
P.O. Box 808
319 2nd Street
Havre, MT 59501

Return Policies: 

• We strongly recommend that you either insure your package or ship using a method with a tracking number.  Enell, Inc. will not be responsible for lost items.
• Customer is responsible for shipping charges to ENELL, and ENELL will pay return shipping back to the customer.
• Enell, Inc. will not provide a refund or exchange on damaged items due to improper care.
• Enell, Inc. takes great pride in the quality and condition of every item sold.  In the rare instance that a manufacturing defect does occur, all returns will be subjected to Enell, Inc.’s Quality Assurance.  If the product is agreed to be defective, because of a manufacturer’s defect, Enell, Inc. will repair or replace the product at no charge.
• Enell, Inc. is the manufacturer of ENELL Products.  If you purchased your ENELL items from one of our retailers, all exchanges and returns will need to be conducted through the original place of purchase.